General: Bohr promises to comply with the following circumstances, from the date of product sale (based on the actual date of receipt) can apply for a return within 7 days, 30 days can apply for a replacement (excluding customer personal reasons), customers can submit an online return application or contact Bohr customer service center for return and exchange matters. Specific return standards are as follows

• Return Type	Specific Description	Support or not Return and exchange within 7 days	Support or not Return and exchange within 30 days	Whether to charge or not Return freight	Remark
  Product quality defect	Product quality defect refers to the appearance, state, physical and chemical properties and other indicators of the product, which are inconsistent with the indicators in the product quality standard; The customer provides photos or maps that can prove that the product has defects, and our technical department verifies and confirms that the product has quality defects.	Yes	Yes	No	If the customer is unable to provide relevant maps or photos, but our technical department has verified and confirmed that the product has quality defects, it can also be processed in accordance with this type of return. Return delivery must choose our designated Courier company

• Damage in transit

  Transportation damage refers to the damage, leakage, breakage, defacement, etc., caused in the process of transportation. The photos provided by the customer can obviously see the problem of the product are verified by our after-sales customer service staff and are identified as transportation damage

  Yes

  No

  No

  If the Courier can provide relevant proof, it will speed up the problem handling; Return delivery must choose our designated Courier company

• Boer's operation was wrong

  It refers to the mistakes made by Boer employees in order making, warehouse delivery, sorting and delivery

  Yes

  No

  No

  Return delivery must choose our designated Courier company

• Buyer reason

  The return or replacement caused by personal reasons of customers shall be verified and confirmed by our after-sales customer service staff, including but not limited to the following contents [whether the product is low-temperature transportation and storage, whether the product is a standard product, whether the product is light-sensitive, whether the product is a customized product, whether the product is open, etc.]; Charge 20% of the transaction price of the product, the minimum charge is 100 yuan

  Yes

  Yes

  Yes

  Express costs are borne by the customer, if the returned products in the return of leakage, damage, loss, etc., by the customer's own responsibility.

1. Determine the actual receipt date 
 The actual arrival date displayed on the third-party express/logistics platform shall prevail. If the third party partner cannot effectively return the receipt date, Bohr customer Service will manually confirm the actual arrival date with the customer based on factors such as distance.
2, if the customer needs to refund the returned products, the customer must return the original invoice provided by us, after our financial verification and confirmation, we will return the payment to the customer's designated account;

Buyer reasons caused by the return of the application, the following circumstances our company will not accept：

1. The product has been opened, the label is damaged, the label is changed, the packaging bottle is changed, and the product that needs to be transported in cold storage is not sent back with humidified ice (March to October);
2.-20 ° storage products, do not accept return application;
3.2-8 degrees of storage products, March to October, no return application;
4. If the product is damaged, leaked or deteriorated due to improper packaging of the customer, our company will not be able to deal with the return even if it is received;
5. Custom products, futures products, large packaging products, purchasing products, standard category products, do not accept return applications.

Buyer reasons caused by the return of the application, the following circumstances our company will not accept：

1. Products transported at room temperature, more than two months from the delivery time, do not accept quality complaints;
2. Products transported in cold storage, more than one month from the delivery time, do not accept quality complaints (delivery time in 11/12/January/February according to the standard of normal temperature transport products);
3. Frozen products shipped more than one month from the delivery time, do not accept quality complaints;
4. Product quality problems due to improper use or improper storage by customers.

Specific return process：

1. The customer submits the application => 2. The customer service staff verifies the application => 3. After confirmation, the customer service staff will send the return to the customer => 4. The customer will return the product (including the invoice) and the return to the address specified on the return